Career

Customer Support Manager

The ideal candidate will have experience managing and scaling Customer Support teams approaches problems analytically and finds energy in constantly improving the customer experience. This role requires strong systems thinking, priority management, and relationship building skills.

Responsibilities:

• Be an integral part of our daily operations team
• Field requests and support tickets from our clients
• Learn the ins and outs of our business so you can handle any questions
• Respond to, troubleshoot, and resolve daily fulfillment and delivery issues, piecing together the end-to-end story to identify root causes and see cases through to resolution
• Review exceptions to identify trends and expose prime opportunities to improve our operations and increase customer satisfaction
• Help us prioritize resolution of systemic problems

Requirements:

• 0-3 years of professional experience
• Some experience in customer service or project management
• Excellent communication skills, especially written
• Ability to adapt in a rapid growth environment
• Strong problem-solving skills + great attention to detail
• Personable and love speaking with others via phone, email, and chat
• Strong computer literacy skills
• Incredibly hard working and willing to do what it takes for us to reach our goals
• Comfortable with Google Sheets

Copywriter

We are looking for a Copywriter to join our international dynamically growing team! If you are totally into writing and creating content with the best perspective and style, this is your chance to become a part of our company.

Responsibilities:

• Write a clear marketing copy to promote our products/services
• Prepare well-structured drafts
• Proofread and edit blog posts before publication
• Submit work to editors for input and approval
• Coordinate with marketing and design teams to illustrate articles
• Update website content as needed

Requirements:

• Proven work experience as a Content Writer, Copywriter or similar role
• Portfolio of published articles
• Experience writing research using multiple sources
• Excellent writing and editing skills in English
• Hands-on experience with Content Management Systems (e.g. WordPress)
• Ability to meet deadlines
• BSc in Marketing, English, Journalism or related field